We offer complimentary express worldwide shipping (excluding regions not serviced by our partners).
Orders are shipped via DHL or FedEx International Priority.
Estimated delivery time is 3–5 business days, depending on your location.
Every order comes with a tracking number for your convenience.
A signature is required upon delivery to ensure safe receipt.
All shipments are fully insured until signed for upon delivery.
Customs duties and taxes are calculated at checkout where applicable and handled directly by our logistics partners.
Should you encounter any delivery issues, please contact our Customer Care team:
WhatsApp: +971 52 291 5984
Email: contact@aquae-jewels.com
Returns and Exchanges
Returns and exchanges are accepted in eligible countries (see details below).
Items must be unused, unworn, and returned in their original packaging.
To request a return or cancellation for store credit, please contact us by email. We will provide a pre-paid return label and arrange courier collection.
Exchanges follow the same process — simply indicate the item you would like in exchange.
Please note: Personalized and made-to-order pieces cannot be returned or exchanged.
Refunds are issued as quickly as possible and always within 30 days of receiving your return. During promotional periods (such as Black Friday, seasonal sales, or special offers), refunds will not be accepted — only exchanges or store credit will be provided.
Refund Procedure
USA, Canada, European Union, Switzerland, Japan, South Korea, Hong Kong, Taiwan, Singapore, Malaysia, Australia, New Zealand:
Returns are accepted for a refund within 15 days from the date of delivery confirmation, or for an exchange.
United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman:
Returns or cancellations are accepted for store credit or exchanges only.
All other regions:
Please contact us to confirm the return policy applicable to your country.
WARRANTY & REPAIR SERVICES
All Aquae Jewels creations are covered by a 5-year warranty against manufacturing defects.
Complimentary repairs are provided for craftsmanship issues.
Paid repair services (re-polishing, resizing, or accidental damage) are available upon request.
Please contact our Customer Care team to arrange a repair or assessment.
ADDITIONAL INFORMATION
All shipments remain fully insured until received and signed for.
Customs duties and taxes are transparently displayed at checkout.
Our team is always available to assist — simply reach out via WhatsApp:+971 52 291 5984 Email: contact@aquae-jewels.com
